Customer Service Agent - Immediate Hiring in Bali (No BPO Experience Required)

Join Foundever as a Customer Service Agent in Bali – No Prior BPO Experience Needed!

Are you a dynamic communicator with a passion for delivering exceptional customer experiences? Foundever, a global leader in customer experience solutions, is hiring immediately in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Our team in Bali is looking for dedicated and enthusiastic Customer Service Agents to join us and make a difference in the lives of our clients.

As a Customer Service Agent at Foundever, you will be the first point of contact for our clients, ensuring their needs are met with the highest level of professionalism and care. You will handle inquiries, resolve issues, and provide support using our proprietary tools like Zendesk and Salesforce. This role is perfect for those who are eager to grow in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by responding to inquiries and resolving issues promptly and professionally.
• Use CRM tools like Zendesk and Salesforce to manage and track customer interactions.
• Assist in the onboarding process for new clients, ensuring a smooth and positive experience.
• Collaborate with the team to improve customer satisfaction and loyalty.
• Adhere to company policies and procedures to maintain high service standards.
• Maintain accurate and up-to-date records of all customer interactions.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or related roles.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Basic computer skills, including proficiency in email and CRM software.
• Willingness to learn and adapt to new technologies and processes.
• Previous experience in the travel, hospitality, or tourism industry is a plus.
• Enthusiasm for delivering exceptional customer experiences.

🛠️ Keahlian

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