Customer Negotiation Specialist - Online Loan Mediation

Join Bisalunas as a Customer Negotiation Specialist and play a pivotal role in bridging the gap between customers and our cutting-edge online loan platform. In this dynamic position, you will serve as the primary point of contact, facilitating seamless communication and negotiation to ensure customer satisfaction and loan approval. Based in Jakarta Selatan, you'll be part of a team that's revolutionizing the lending industry with innovative solutions.

As a Customer Negotiation Specialist, you'll handle inquiries from potential borrowers, explain loan products, and negotiate terms to meet both customer needs and financial objectives. You'll work closely with our loan officers and risk assessment team to ensure a smooth and efficient loan process. This role offers a unique opportunity to leverage your negotiation skills in a fast-paced, tech-driven environment.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for customer inquiries and loan applications
• Explain loan products, terms, and conditions clearly to customers
• Negotiate loan terms to meet customer needs and financial objectives
• Coordinate with loan officers and risk assessment team to ensure loan approval
• Monitor and report on key performance indicators (KPIs) related to loan origination
• Provide exceptional customer service and build strong relationships with clients
• Stay updated on industry trends and regulatory requirements
• Participate in team meetings and contribute to continuous improvement initiatives

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 3 years of experience in customer service, sales, or negotiation roles
• Strong negotiation and communication skills
• Proficiency in English and Bahasa Indonesia
• Familiarity with online lending platforms and loan products
• Excellent analytical and problem-solving skills
• Ability to work well under pressure and meet tight deadlines
• Certification in customer service or negotiation (preferred but not required)

🛠️ Keahlian

Lowongan Terkait